Description

Chesterfield County is seeking a Strategy and Performance Coordinator – Engagement and Communications to help employees, residents, departments, and County leadership better understand the County’s priorities, services, performance results, and improvement efforts.

This position is part of the Office of Budget and Performance Management and will help turn complex budget, performance, service, and organizational information into clear messages, reports, presentations, stories, and engagement materials.

Chesterfield already has strong departments, established communication channels, and a focus on performance and transparency. This position will build on that foundation by helping the County explain its work more clearly, gather useful feedback, and support employee and community understanding of major initiatives.

This is a hands-on engagement and communications role for someone who can write clearly, work across departments, listen well, and help make performance information easier to understand and use.

You will help the County answer practical questions such as:

• What do employees, residents, and departments need to understand?
• How do we explain services, priorities, and results clearly?
• What feedback are we hearing?
• How can we make performance information useful to different audiences?
• How do we help people understand changes, initiatives, and improvement efforts?

You will:

• Develop employee and community engagement approaches related to County priorities, services, performance, and improvement efforts.
• Help departments explain initiatives, results, service changes, and improvement efforts in clear, plain language.
• Prepare reports, presentations, summaries, case studies, web content, talking points, and other materials that explain performance and service information.
• Support annual performance reports, progress reports, scorecards, dashboards, executive briefings, and public-facing materials.
• Conduct interviews, listening sessions, focus groups, and feedback activities to better understand employee, resident, business, and department perspectives.
• Support employee, citizen, and business surveys, including planning, communication, analysis, reporting, and follow-up.
• Partner with the Communications and Media Department to align messages, coordinate timing, and identify the best channels for different audiences.
• Work with departments to improve understanding, participation, and follow-through on major initiatives and improvement efforts.
• Help prepare materials for leadership discussions, employee sessions, department meetings, and public information efforts.
• Perform other work as required.

This role is focused on helping the County explain performance, services, priorities, and results in a way people can understand and use.

Requirements

The ideal candidate is a strong writer, communicator, facilitator, and relationship builder. They can take complicated information and make it clear without oversimplifying it. They are comfortable working with departments, leadership, analysts, communications staff, employees, and community members.

We are looking for someone who can:

• Write clearly for different audiences, including employees, leadership, departments, residents, and the public.
• Tell the story behind data, services, decisions, and results.
• Gather feedback, identify common themes, and explain what the County is hearing.
• Help employees and departments understand new initiatives, processes, and expectations.
• Turn technical or internal information into useful reports, presentations, summaries, and public-facing materials.
• Use surveys, interviews, and feedback to improve communication and engagement.
• Help make performance information practical, understandable, and useful. 

Bachelor’s degree in communications, public administration, organizational development, marketing, public relations, business administration, human resources, or a related field; and three years of progressively responsible experience in employee engagement, community engagement, strategic communications, organizational development, public engagement, customer experience, change support, survey work, or related experience; or an equivalent combination of education, training, and experience. Pre-employment drug testing, FBI criminal background check, and education/degree verification required.